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Frequently Asked Questions

WHAT IS THE MINIMUM NUMBER OF TICKETS?
The group order should include 15 to 20 tickets per performance.
HOW DO I MAKE A GROUP RESERVATION?
Call (212) 355-1892 or email at sales@itsonlybroadway.com

I'M NOT SURE ABOUT THE SIZE OF MY GROUP?
Give us an educated guess. This number can be adjusted even after the payment date. However, once the final theatre confimation has been received, the order is closed. (That means there can be no refunds or additions to the order.)
WHEN ARE PAYMENTS DUE?
Broadway shows expect payment at the time reservations are confirmed.  Your payment will be due at the time your order is confirmed by the box office.

WHAT FORMS OF PAYMENT ARE ACCEPTABLE?
Corporate, school or organization checks; certified personal checks; cashier checks or money orders. Credit Card orders, including Visa, Mastercard, Discover, and American Express are subject to a 3% surcharge.   Foreign orders: international money orders in US dollars or checks in dollars drawn on a US bank.
WHERE DO I SEND THE PAYMENT?
Its Only Broadway, Inc                                    301 E 62nd Street                                           New York, New York 10021                            

ARE THERE DISCOUNTS FOR GROUPS?
YES, Producers determines if, how much and for what period discounts are available. As a general rule, shows offer no discounts Saturday nights and holidays however group discounts range from 10-to-25% at other times. Some attractions have special student and senior citizen group rates. 

ARE THERE ANY HIDDEN CHARGES?
No, we receive a commission from the theatres. However, there are certain performances which are non-commissionable, such as Saturday nights and holidays, and we add a surcharge fee of 15%. This is explained at the time you place your order.
SUPPOSE A SHOW CLOSES BEFORE OUR PERFORMANCE DATE?
We always try (and are usually successful) to find you a viable alternative. However, if we cannot find a suitable substitute, your deposit or payment will be refunded in full.
WHAT IF MY GROUP HAS MORE THAN ONE DATE AVAILABLE WHEN WE CAN SEE THE SHOW? Please indicate all dates when your group can attend a show. Flexibility is helpful when scheduling your group order.  

WHAT IF MY GROUP HAS MORE THAN ONE SHOW AVAILABLE ON THE PERFORMANCE DATE?
Please indicate up to three alternate show choices. We will submit the requests in order and confirm or deny your group order based upon the theatre's availiability.



WILL ALL MY GROUP'S SEATS BE TOGETHER?
Usually your group will be seated together. However, if a show is heavily sold or the theatre is small, your group may need to be split. The box office will seat your group as close together as possible.



WHEN WILL I KNOW MY SEAT LOCATIONS?

A group request is not finalized until payment is received by the theatre. The box office will confirm the exact location of the seats when the order is paid.



HOW DO WE RECEIVE OUR TICKETS?

We will ship your group tickets via Federal Express (fees will be added to your order) if there is enough time before the performance date. FedEx cannot deliver to a PO Box.
We can also hold your tickets at "Will Call", meaning you can pick them up at the theater box office on the day of the show.



CAN SPECIAL REQUESTS BE REQUESTED?

Yes, for example, if someone in your group requires an aisle seat, please tell us when you place the order. Special requests can not be guaranteed, but we will work with the theater to accommodate you.


Call 1-877-355-1892 or email at sales@itsonlybroadway.com

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